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Terms of Use


If you think you may have a medical emergency, call your doctor immediately or seek emergency help.

This page sets out the terms and conditions that concern your use of the Friendship Bench website and the content in it. When the terms 'I', 'we', 'us', 'our', ‘Friendship Bench’, 'FB', 'Open Line', 'Open House', 'I Mind Programme', 'Community Minds Partners' and all the variations within these e.g. 'FB Openline' it stands as reference to the Friendship Bench Trust.

By using this website, you are agreeing to comply with these Friendship Bench Terms of Use and the Privacy Policy for the website, both of which are collectively referred to as 'these Terms of Use'. If you do not agree with all of these Terms of Use, do not use the Friendship Bench website.


We may change these Terms of Use whenever we choose without notice to you. The changes shall be effective immediately upon posting to the Friendship Bench website unless otherwise stated on the website. You agree to review these Terms of Use periodically to make sure that you are aware of any changes. By continuing to use this website you accept the Terms of Use as they apply from time to time.

We reserve the right to modify or discontinue all or any part of the Friendship Bench website, either temporarily or permanently.

General information and not medical advice

The information provided throughout the Friendship Bench website is intended for information and self-skill development purposes only. It is not intended to be comprehensive, nor to constitute professional or medical advice or be used for medical diagnosis or treatment. The information is not intended to suggest or recommend a course of treatment or replace personal consultation with a qualified health care professional.

You should always obtain professional or medical advice, appropriate to your own circumstances, with any questions you may have regarding a health or medical condition. Never disregard, avoid or delay obtaining advice from your doctor or other qualified health provider due to something you read on the website. This site is not designed to treat clinical levels of depression or anxiety or other mental health disorders. The diagnosis and treatment of clinical anxiety and depression requires a medical practitioner or qualified mental health professional. One reason this is important is that anxiety and depression are sometimes caused by physical illness or certain medications and a doctor can check these out. People seeking a diagnosis or treatment of depression, anxiety or other mental disorders should consult a medical practitioner or mental health professional.

None of the information on this website is a substitute for a diagnosis and treatment by an appropriate health professional. Friendship Bench directors, mangers, researchers, partners, collaborators, staff and any others in contract with the Friendship Bench Trust make no claims that Friendship Bench will be helpful for every or any particular individual.

The screening tests in the Friendship Bench website are intended solely for identifying anxiety and depressive symptoms, and are not designed to provide a diagnosis. Persons under age 16 with depressive or anxiety symptoms are advised to talk with their parents about getting mental health help from a qualified health professional.

Individuals who feel stressed, depressed or anxious are advised to talk to a health professional.

Intellectual property rights

This website contains a range of content such as articles, images, manuals, workbooks, videos, podcasts, logos, and description of services. There may be intellectual property rights in these things. Unless otherwise indicated, the Friendship Bench Trust owns the copyright and other intellectual property rights in the content of this website or has the right to use it in this context.

FRIENDSHIP BENCH is a registered trademark which is either owned by, or exclusively licensed to, the Friendship Bench Trusat. You must not use this trademark without the prior written consent of the Friendship Bench Trust.

You can browse or print the content for non-commercial or personal uses but if you propose to use it for any other purpose you will need our prior written permission.

Children's privacy (USA and Canada)

The Friendship Bench website is not intended for use by children under the age of 18 in the USA or Canada. We do not knowingly collect information from any person under the age of 18 in the USA or Canada, and you should not submit such information to us.


Your use of this website, and your reliance on its content, is entirely at your own risk.

We will try to keep the content on this website up-to-date but there may be delays, errors or omissions that could affect its currency or accuracy. We may change the content on this website at any time without notice.

As the internet is inherently insecure and information will be transmitted over a medium that may be beyond the Friendship Bench’s control and jurisdiction, Friendship Bench Trust assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with your use of the website.


Without limiting the foregoing, Friendship Bench makes no representations or warranties about the following:

  • The accuracy, reliability, completeness, usefulness, adequacy, suitability, currentness, or timeliness of the Content, software, text, graphics, links, or communications provided on or through the use of the website;

  • The satisfaction of any government regulations requiring disclosure of information on prescription drug products or the approval or compliance of any software tools with regard to the Content contained on the website;

  • That the Content is free from errors and omissions; and

  • That data flowing to and from the website or Friendship Bench (regardless of the means) will not be delayed, interrupted or experience losses of data, or that files available for downloading from this website will be free of infection by viruses, worms, Trojan horses or other code with destructive properties.

In no event shall Friendship Bench Trust be liable for any damages (including, without limitation, incidental, special, consequential or punitive damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use of or inability to use the website or the content, whether based on warranty, contract, tort, or any other legal theory, and whether or not Friendship Bench Trust is advised of the possibility of such damages.

If, despite the previous two paragraphs, a court says that we are liable to you, that liability will be limited (at our election) to either re-supplying the affected service or content to you or refunding what you have paid us for it which liability shall not to exceed U.S. $100. Friendship Bench Trust is not liable for any personal injury, including death, caused by your use or misuse of the Site or Content. Any claims arising in connection with your use of the website or any content must be brought within one (1) year of the date such action occurred. Remedies under these Terms of Use are exclusive and are limited to those expressly provided for in these Terms of Use.


You agree to defend, indemnify and hold harmless Friendship Bench Trust and its affiliates, licensors and suppliers, and their directors, officers, members, owners, employees, agents and contractors from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms of Use.

Third party links

Our website may contain links to other sites over which we have no control. Those links are provided for your convenience only, and we are not responsible for their use, effect or content.

We make no representations or warranties as to, and accept no responsibility for, the content or accuracy of information on those sites, nor do we endorse any information, opinions, goods or services referred to on them. We are not responsible or liable for any loss or damage arising from or in connection with your use of any other site.

Access to the Website; Responsibility for login access

In addition to the other restrictions in these Terms of Use, you agree not to access (or attempt to access) the Friendship Bench program by any means other than through your Login Access protocols provided to you. As used in these Terms of Use, your Login Access consists the user name and password that you register. You agree not to share your Login Access with others or otherwise disclose your Login Access to unauthorised third parties for any purpose whatsoever. If you knowingly share your Login Access with another person who is not authorised to use the Friendship Bench program, your access to the Friendship Bench program may be suspended or terminated, but we have no obligation to determine if this has occurred or to take further action if it has. You agree to immediately notify us of any unauthorised use of your Login Access or any other breach of security that you are aware of.

You may not circumvent or bypass any technological protection measures in or relating to the Friendship Bench program or disassemble, decompile or reverse engineer any software or other aspect of the Friendship Bench program, except and only to the extent that the applicable copyright law expressly permits you to do so. You may not use the Friendship Bench program for any unauthorised way that could interfere with anyone else's use of the Friendship Bench program or gain access to any service, data, account or network. You may not enable access to the Friendship Bench program by unauthorised third party applications.

You may not:

  • resell, sublicense, transfer, assign or distribute any material relating to; or

  • modify or make derivative works based on; or

  • 'frame' or 'mirror'

the Friendship Bench program on any other server or internet enabled device.

Consequences of breach of Terms of Use


If we reasonably form the view that you do not comply with these Terms of Use we may

  • immediately suspend or terminate all or any part of your access to the Friendship Bench program;

  • temporarily or permanently removing your data relating to the Friendship Bench program; or

  • cooperate with your employer in the investigation of suspected breaches of these Terms of Use.



You can read our Privacy and Cookies Policy here.

Complete agreement

These Terms and Conditions and the Privacy Policy are the entire agreement between you and Friendship Bench Trust with respect to the use of the Friendship Bench website and privacy of your information and they supersede and take precedence over any prior agreements, understandings or representations not incorporated into these Terms of Use or the Privacy Policy.
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