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Privacy Notice



Friendship Bench Trust recognises the importance of ensuring your personal information is kept secure and we understand that we have a legal obligation to protect your personal information. This page sets out the policy which the Friendship Bench Trust will use when managing personal information collected through the Friendship Bench website and program.


When this policy uses 'I', 'we', 'us', 'our', ‘Friendship Bench’, 'FB', 'Open Line', 'Open House', 'I Mind Programme', 'Community Minds Partners' and all the variations within these e.g. 'FB Openline' it stands as reference to the Friendship Bench Trust and this website

​If you do not wish to provide your consent to the collection, use and disclosure of your personal information as described in this Privacy Statement, you will not be able to register and should not use the Friendship Bench program.

Who does this policy apply to?

This privacy policy applies to all current, future and past users of, the Friendship Bench program whose personal information has been collected through self-initiated interaction with this website and its content.

What is collected?

The type of information we may collect and hold through the Friendship Bench website includes personal information about users of the Friendship Bench website. If your subscription to Friendship Bench requires payment of a fee, we may use external payment providers to facilitate the subscription process.

In general, the personal information we collect and hold relating to the Friendship Bench website may include:

  • age group, gender, name, race, sexual identity;

  • email address, password nominated by you, answers to secret questions nominated by you;

  • the information you submit when using the Friendship Bench program (including questionnaires, workbooks, worksheets, diaries);

  • information about your usage of the Friendship Bench website and subsequent programs by using transient cookies, including your browser's internet address; the date and time of your visit to the site;  the country you are accessing from; the pages you've accessed; the type of browser you are using; the last viewed date; and the time of your visit;

collectively referred to as User Data.

We do not store your credit card details in any form.

How do we collect and hold personal information?


We collect personal information from you directly when you provide your information to us by entering data in the Friendship Bench website or from you indirectly through emails and forms.

In addition to the information that we collect, third party payment providers that we may use from time to time may collect personal information from you for the purposes of processing your recurring or one-off payment. For more detailed information about how your personal information is collected, held, used and disclosed, you should consult the website and/or privacy policy of the relevant payment provider.


Protection of user privacy is a high priority for the Friendship Bench Trust and we take reasonable steps to protect the security of personal information. Our personnel are required to respect the confidentiality of personal information and the privacy of individuals. We take reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. Despite these measures, there is always some risk that an unauthorized third party will find a way to penetrate Friendship Bench’s security or that personal information transmitted over the internet will be intercepted.

Where we no longer require your personal information we will take reasonable steps to destroy it. We reserve the right to delete your information if we reasonably believe that your use of the Friendship Bench website has ended. We typically will delete your information if you have not logged in to the Friendship Bench website for 24 months, or if our arrangement with your employer or the organisation that provided you with access has terminated. We are not obligated to delete your information from your account unless you direct us to do so (such as through the user tools and enquiries on the Friendship Bench website), but your personal information may continue to be maintained in backup media. We may continue to store, use and maintain a de-identified version of your personal information as described in this Privacy Policy.

Why do we collect, hold, use and disclose personal information?

Friendship Bench allows you to enter and store personal information on a voluntary basis. The Friendship Bench website is designed to allow access only to the person who entered the information using the Login Access as described in the Terms of Use.

In general, we may collect, hold, use and disclose your personal information collected through the Friendship Bench website for the following purposes:

  • to deliver the Friendship Bench website to you;


  • to generate aggregated reports for user analysis (which include no identifying information);


  • to communicate with you to provide our services;


  • to facilitate payment and management of subscriptions;


  • to help us manage and enhance the delivery of the Friendship Bench website; and


  • to comply with our legal and professional obligations.


Where your access to Friendship Bench has been made available to you by your employer or another organisation, your personal information may be used to generate aggregated reports for your employer or the organisation that provided you with access for the purpose of managing and recording the progress and completion of the Friendship Bench website modules. Aggregated reports do not contain any identifying information.

You grant Friendship Bench Trust and all other persons or entities involved in the operation of the Friendship Bench website the right to transmit, retrieve, store, use and monitor the information you enter so that they may operate the website and make the information available as described above.

Who do we disclose your personal information to?


We may disclose your personal information:

  • where we are required to do so by law;


  • with your prior written consent;


  • to your employer or other entity that provided you with access to the website but only in the form of aggregated reports for user analysis (which include no identifying information); and


  • to entities who assist us in providing our services (including hosting and data storage providers).


In addition, we may release your personal information (1) in response to a court order, search warrant, subpoena or other legal action, (2) to protect persons or property or to defend or assert legal rights or (3) in connection with a transaction or proceeding resulting in the transfer of Friendship Bench Trust assets or an Friendship Bench Trust business operation that includes or uses such information.

How can you access and correct your personal information?

You may seek access to and request the correction of the personal information which we hold about you by contacting us at contact page. We will require you to verify your identity and to specify what information you require. If a fee is charged for providing access, you will be advised of the likely cost in advance.

How can you make a privacy related complaint?

If you have any questions about privacy-related issues or wish to complain about a breach of them, or the handling of your personal information by us, please contact us via email to We may ask you to lodge your complaint in writing.

Children's privacy (USA and Canada)


The Friendship Bench website is not intended for use by children under the age of 18 in the USA or Canada. We do not knowingly collect information from any person under the age of 18 in the USA or Canada, and you should not submit such information to us.

Additional information: processing of personal data which is applicable under the GDPR (Europe)


In accordance with Art. 15 GDPR you can request information about your personal data processed by us. In particular, you may request information on the purposes of processing, the categories of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right to rectification, deletion, restriction of processing or opposition, the existence of a right of appeal, the origin of your data, if not collected by us, about a transfer to third countries or international organisations and the existence of automated decision-making including profiling and, if applicable, meaningful information on their details.

In accordance with Art. 16 GDPR you can immediately demand the correction of incorrect personal data or the completion of your personal data.

Pursuant to Art. 17 GDPR, you may request the deletion of your personal data stored by us, provided that the processing is not necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims.

In accordance with Art. 18 GDPR, you can request the restriction of the processing of your personal data if you dispute the accuracy of the data, if the processing is unlawful, if we no longer need the data and if you refuse their deletion because you need them to assert, exercise or defend legal claims. You are also entitled to the right under Art. 18 GDPR if you have filed an objection to the processing pursuant to Art. 21 GDPR.

Pursuant to Art. 20 GDPR, you may request that the personal data you have provided us with be received in a structured, current and machine-readable format or you may request that it be transmitted to another person responsible.

In accordance with Art. 7 (3) GDPR you can withdraw your consent at any time. As a consequence, we are no longer allowed to continue the data processing based on this consent for the future.

You can exercise your rights by contacting us at We will ask you to verify your identity and indicate what information you wish to receive.

Changes to this Privacy Policy


This Policy will be reviewed and may be revised from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. We may revise this Privacy Policy whenever we choose without notice to you. The changes shall be effective immediately upon posting to the Friendship Bench website unless otherwise stated on the website. You agree to review this Privacy Policy periodically to make sure that you are aware of any changes. By continuing to use this website you accept the Privacy Policy then currently in effect.

Please be aware that any changes in the privacy practices of your employer or other organisation through which you received access to the website will not be posted on the Friendship Bench website.

Cookies policy


This website uses ‘cookies’ – pieces of data which are stored on your computer. This Policy explains how we use cookies on this website.


1. What are cookies?

A “cookie” is a small text file that is placed onto your device by a website, which enables features and functionality. There are several types of cookie and they have different functions or uses. For example, some cookies help us improve the experience of our website or help us tailor our services to you.

2. When does Friendship Bench  place cookies?

Any browser visiting our site will receive cookies from us.

3. What type of cookies do we use?

Different terms are used to describe cookies (and not all websites and organisations use the same terms, which can be confusing). We have categorised the 3 types of cookies we use on our website as:

• Performance Cookies (also often called analytic cookies) – that help us collect information about your use of the website to improve the website and your user experience


• Functionality Cookies – that help the website function better for you by, for example, personalising areas of the website for you, if you are a return visitor


• Essential Cookies – that are essential cookies for you to use parts of the website.

4. What are cookies used for?

Cookies can be used to recognise you, remember your preferences, and give you a personalised experience in line with your settings. They can make your interactions with us faster and more secure. Additionally, cookies allow us to bring you advertising, and bring customised features to you.

Here are some examples of how they might be used:

• Authentication – If you’re signed in, cookies help us show you the right information and personalise your experience.


• Security – We use cookies to enable and support our security features, and to help us detect malicious activity like credit card fraud.


• Preferences, features and services – Cookies can help you fill out forms more easily. They also provide you with customised content.


• Advertising – We may use cookies to show you relevant advertising both on and off our site. We may also use a cookie to learn whether someone who saw an ad later visited our site and took an action (eg downloaded a factsheet or made a donation). This helps us see how the ad performed.


• Performance, analytics and research – We use cookies to understand, improve, and research new features and services, eg the common


• Google Analytics cookie which allows us to collect (and ‘remember’ for up to 28 days) anonymous information about how you use our website. This helps us improve the site.

5. Website cookie acceptance

By using our website you consent to our use of cookies as updated from time to time and the cookies we use will be stored on your device (unless rejected by you, or disabled by your browser). We have a visible banner on our website to remind users that by using the website you consent to our use of cookies.

If you do not accept our use of cookies as set out in this Policy, please set your internet browser to reject cookies. This may impair your ability to use our website. Most browsers allow you to control cookies through their settings on your computer or other device.

When the updated ePrivacy regulation arrives in 2020, functionality everywhere should improve and make this easier for you.

However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalised to you. It may also stop you from saving custom settings like login information. If you use our site without changing your browser settings, we’ll assume that you’re happy to receive all cookies. Most browsers also let you review and erase cookies.

We may update our cookies from time to time, and this Policy, so please check this Policy regularly. 


More general information on cookies is available at

Cookies Policy
Privacy Notice
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